Delivery Policy

  1. General Information
    All orders are subject to product availability. If an item is not in stock at the time you place your order, We will order the product immediately from Dubai(It takes a maximum of 5 days arrival time) and if its not available at all, we will notify you and refund you the total amount of your order, using the original method of payment.
  2. Delivery Location
    Items offered on our website are only available for delivery within Kenya.
  3. Delivery Time
    An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within [7] business days of the date of your order. Business day mean Monday to Monday, including holidays. Please note we do ship on [Sundays] too.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.

Products may also be delivered in separate shipments.

  1. Delivery Instructions
    All delivery outside Nairobi are delivered by Wells Fargo and the total price include the delivery fee(shipping Cost)
  2. Shipping Costs
    Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page. Sales tax is charged according to the province or territory to which the item is shipped.

  1. Damaged Items in Transport
    If there is any damage to the packaging on delivery, contact us immediately.
  2. Questions
    If you have any questions about the delivery and shipment or your order, please contact us